Reference

How swisshoki Handles Your Personal Data

Your account information, wallet details and browsing activity are handled with clear rules — we collect only what we need to run your account and process transactions through DANA, OVO, and GoPay.

DANA, OVO, GoPay wallet data protectedAccount data stored securelyYou control your data requestsNo data sold to third partiesSSL encryption on all connections
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swisshoki How swisshoki Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right first step. Reach us through any of the channels below — include your registered email and account username so we can locate your record quickly and respond accurately.

Team online

Live Chat

Open the chat widget from any page on swisshoki. Describe your data concern and our team will confirm receipt and follow up with next steps.

Email Support

Send your privacy request to our support email address listed in the Help section. Include your account username and the specific data action you are requesting.

Account Help Centre

Log into your account and navigate to the Help section. Submit a data request ticket directly tied to your account for faster identification and resolution.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every piece of data we hold is there for a reason — either to run your account, process your transactions, or keep the platform secure. Here is how the key areas work in practice, so you know exactly what to expect when you use swisshoki from Yogyakarta or anywhere else in Indonesia.

Account Security

Login sessions use OTP verification sent to your registered phone number. We never store your DANA, OVO, or GoPay PIN — only transaction references passed through the payment provider.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. Both types can be reviewed and disabled through your browser settings without affecting account access.

Data Retention

Account and transaction records are kept for as long as your account is active and for the period required by our operational obligations after closure. You can request a summary of what we hold at any time.

Your Rights

You have the right to access, correct, or request deletion of your personal data where permitted by applicable law. Submit your request through live chat or email and we will respond within a reasonable period.

Your Privacy Questions Answered

These are the questions we hear most often from people checking their data rights on swisshoki. If your question is not covered here, our live chat team can walk you through the specifics for your account.

We collect your name, email, phone number, and the wallet identifiers for DANA, OVO, or GoPay that you link. Device and session data is also logged to protect your account from unauthorised access.

Your wallet details are shared only with the payment provider processing your transaction. We do not pass them to advertisers, data brokers, or unrelated third parties at any point.

Contact us via live chat or the support email in the Help section. Include your registered email and account username. We will confirm your identity and send your data summary within a reasonable timeframe.

Yes, where local law permits. Submit a deletion request through live chat or email. Some records may be retained for the period required by our operational obligations even after the request is fulfilled.

We use session cookies to keep you logged in and analytics cookies to see how sections of the site are used. You can disable either type through your browser settings; session cookies off will require you to log in each visit.

Your active account data is deactivated immediately. Transaction records and identity verification data are kept for the retention period required by our operational obligations, then removed according to our data schedule.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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