Reference

Terms and Conditions That Govern Your Account

Every account on swisshoki operates under these terms — they define what you can do, what we commit to, and how disputes are handled.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on publicationContact support for any clause questions

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HOW WE HANDLE COMPLIANCE

Our Commitments Under These Terms

swisshoki manages account data, wallet records, and transaction history according to the obligations set out in these terms. We hold transaction logs for the period required to resolve disputes and process withdrawal requests. Account security is enforced through OTP verification at login and at each withdrawal step — you will receive a code to your registered mobile number before any outgoing transfer is approved. We do not share your wallet details with third parties outside the payment processing required to complete a DANA, OVO, or GoPay transaction.

Data Retention

Transaction records and account activity logs are retained for the period needed to resolve any active or potential dispute, then handled according to our data policy.

Account Security

OTP verification is required at each login from a new device and before every withdrawal. This step cannot be skipped; it is a terms requirement, not an optional feature.

Wallet Privacy

Your DANA, OVO, and GoPay details are used only to process the transaction you initiate. We do not store full wallet credentials beyond what the payment flow requires.

Terms Change Process

When we revise these terms, we publish the updated version with a clear effective date. Continued account use after that date constitutes acceptance of the revised clause set.

What These Terms Actually Cover

swisshoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you create an account and continue for as long as your account remains active. They cover how you register, how your wallet is funded and withdrawn, how we process transactions via DANA, OVO, and GoPay, and how we handle disputes that

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arise from account activity. Each wallet method — whether a DANA transfer, an OVO balance top-up, or a GoPay payment — falls under the transaction clause, which requires that the funding source matches the account name on record. We reserve the right to suspend access if
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account details cannot be verified against the wallet holder's identity. Eligibility to use swisshoki depends on local law; if your region does not permit access under applicable rules, these terms do not extend an entitlement to use. We update these terms periodically. When we do, the
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revised version is published here with the effective date shown at the top. Continuing to use your account after that date means you accept the updated terms. If you disagree with a change, close your account before the effective date and contact support to finalise any
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pending withdrawals.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

How to Contact Us About These Terms

Questions about any clause — whether it relates to your wallet, your account tier, or an eligibility decision — go through the channels below. Our support team handles terms-related queries in English and can escalate to a senior account reviewer if your situation requires a formal response. Players in Yogyakarta and elsewhere across Indonesia use the same contact paths; response priority is based on query type, not location.

Team online

Live Chat

Open the chat widget from any page while logged in. State your account ID and the specific clause you are asking about for the fastest response.

Email Support

Send a written query to our support address found in your account dashboard. Email is best for formal disputes or requests for a written record of a terms decision.

Account Help Centre

The Help Centre in your account settings holds clause summaries, wallet transaction rules, and step-by-step account verification paths for DANA, OVO, and GoPay.

Common Questions About Our Terms

Below are the questions we receive most often about how these terms work in practice — covering account eligibility, wallet rules, dispute steps, and what happens when terms change. If your question is not answered here, use the live chat path described in the contact section above.

Yes. All wallet transactions — including DANA, OVO, and GoPay — fall under the transaction clause. The wallet account name must match your registered account identity before any transfer is processed.

Close your account before the stated effective date. Contact support to finalise any pending withdrawal. Continuing to use the account after the effective date is treated as acceptance of the revised terms.

Access depends on whether local law in your region permits it. We do not extend eligibility beyond what applicable rules allow. Check your local legal position before creating or continuing to use an account.

Submit a written dispute via the email channel in your account dashboard. Include your account ID, the relevant clause, and a description of the issue. A senior account reviewer will respond in writing.

Records are kept for the period needed to resolve any active or foreseeable dispute. Once that period passes, data handling follows the retention policy linked in your account settings.

OTP verification at login from new devices and at each withdrawal is a terms requirement. It cannot be disabled. This applies to all accounts regardless of wallet type or account tier.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

Our Commitments Under These Terms

Data Retention

Account Security

Wallet Privacy

Terms Change Process

How to Contact Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About Our Terms

01 Do these terms apply if I use DANA, OVO, or GoPay to deposit?

02 What happens to my account if I disagree with a terms update?

03 Can I use swisshoki if I am in a region where access is restricted?

04 How do I formally dispute a decision made under these terms?

05 How long does swisshoki keep my transaction records?

06 Is OTP verification mandatory under these terms or can I turn it off?

Terms & Conditions

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